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General Terms and Conditions

Effective from 6 July 2026

This is an English translation provided for convenience. The legally binding version is the Slovak one (Obchodné podmienky); in case of any discrepancy, the Slovak version prevails.

1. Basic provisions

These general terms and conditions (hereinafter the “Terms”) govern the rights and obligations of the contracting parties arising from the purchase / licence agreement concluded between the seller and the buyer through the website printigoo.com.

Seller / operator:

The seller is not a VAT payer. All prices stated are final.

2. Definitions

Product / licence is the Printigoo software – an application for editing and printing photographs for the Windows operating system, provided as an annual subscription. The buyer is a natural or legal person who submits an order. A consumer is a natural person who, when concluding the contract, does not act within the scope of their business activity.

3. Order and conclusion of the contract

The buyer places an order by filling in the form on the website, providing in particular the installation ID of their device, an e‑mail address and billing details. The contract is concluded upon submitting the order and paying the price. The seller confirms receipt of the order and delivers the licence electronically.

4. Price and payment terms

The price of the licence is €69 / year (annual subscription). Payment is made online by payment card through the secure payment gateway Stripe (Stripe Payments Europe, Ltd.). The seller has no access to the buyer’s payment card details.

The subscription renews automatically every 12 months at the same price until the buyer cancels it. Cancellation is possible at any time by e‑mail at info@printigoo.com; after cancellation the subscription will not renew for the next period and the licence remains valid until the end of the period already paid for.

5. Delivery of the licence

The licence (licence key) is delivered exclusively electronically – it is automatically generated and sent to the e‑mail address stated in the order immediately after the payment is credited. The key is bound to the installation ID of a specific device and is valid for 12 months. A new key is sent upon each subscription renewal.

6. Licence terms and restrictions

Detailed conditions for using the software are governed by a separate End‑User Licence Agreement (EULA).

7. Software updates

For the duration of a valid subscription, the buyer is entitled to software updates released by the seller (bug fixes and new features). Updates are provided via a new version of the installation file. The seller does not guarantee the release of specific new features at a specific time.

8. System requirements and supported operating systems

The Printigoo software is intended for Windows 10 and Windows 11. The program also works without a permanent internet connection (offline); a connection is required to download the program and for some features (e.g. sending photos from a phone via a QR code within the local network). Detailed system requirements and printer compatibility information are provided on the product page.

9. Termination of the licence

The licence expires at the end of the prepaid period if it is not renewed, or upon cancellation of the subscription by the buyer at the end of the paid period. The seller is entitled to terminate the licence in the event of a serious breach of the licence terms or the Licence Agreement (EULA), in particular unauthorised distribution of the key or tampering with the software.

10. Withdrawal from the contract

Under Act No. 102/2014 Coll., a consumer has the right to withdraw from the contract within 14 days without giving a reason. However, because this concerns the supply of digital content delivered immediately, when ordering the consumer expressly consents to the commencement of the supply of the digital content before the expiry of the withdrawal period and acknowledges that by giving this consent they lose the right to withdraw from the contract (Section 7(6)(l) of Act No. 102/2014 Coll.).

If the contract is concluded by an entrepreneur (purchase under a company ID), the 14‑day right of withdrawal does not apply.

11. Complaints procedure (liability for defects)

A digital product may also have defects. If the licence key does not work, the software cannot be activated or shows another defect, the buyer has the right to file a complaint.

The seller is not liable for defects caused by improper use, unauthorised tampering with the software or the buyer’s incompatible hardware.

12. Liability for damages

The software is provided “as is”. The seller is liable for damages to the extent set out by law. To the extent permitted by law, the seller is not liable for indirect or consequential damages (e.g. lost profit, data loss) or for damages arising from improper use of the software. This does not affect the statutory rights of a consumer.

13. Alternative dispute resolution

A consumer has the right to contact the seller with a request for redress. If the seller responds negatively or fails to respond within 30 days, the consumer has the right to submit a proposal to initiate an alternative dispute resolution to an ADR entity, which is in particular the Slovak Trade Inspection (www.soi.sk). Disputes may also be resolved via the ODR platform at ec.europa.eu/consumers/odr.

Supervisory authority: Slovak Trade Inspection, SOI Inspectorate for the Nitra Region.

14. Protection of personal data

The processing of personal data is governed by a separate document Privacy Policy.

15. Final provisions

Matters not regulated by these Terms are governed by the law of the Slovak Republic, in particular the Civil Code, Act No. 102/2014 Coll. and Act No. 22/2004 Coll. on electronic commerce. The seller reserves the right to amend these Terms; the wording effective at the time the order is submitted applies to that order.

Invoice Slovakia s.r.o. · Effective from 6 July 2026